In 2014 in Phnom Penh, I first discovered Smateria and purchased a bag to carry my laptop and other items. The bag was made from fishing net, the work was high quality, and the bag was colourful, super strong and durable. Occasionally, when friends passed through Phnom Penh, they would pick up a new bag when I needed one. Recently, I was delighted to find that I could now shop online, and I ordered my next fishnet bag which was delivered promptly. However, due to a misunderstanding about the measurements, it was just a tad too small for my laptop. When I contacted Smateria, they immediately looked into the situation and came up with an ideal solution for me – custom making a bag to fit my laptop’s dimensions. Again, the work was very well done, the bag arrived promptly, and Smateria kept me informed every step of the way. Smateria’s products and the customer care are both excellent. I am a very satisfied customer and I look forward to continuing to use Smateria products.